support

White-glove support from kickoff through scale

Private AI adoption is a journey. We partner with your teams using hands-on onboarding, 24/7 monitoring, and proactive optimization reviews so the platform stays reliable and operators stay confident.

Support fundamentals

White-glove onboarding

Guided rollout, team training, and documentation customized for your playbooks ensure day-one adoption.

24/7 monitoring

Automated health checks and on-call engineers keep availability on track around the clock.

Guaranteed response

4-hour standard SLA and 1-hour enterprise SLA for critical incidents, communicated via your preferred channels.

Monthly reviews

Optimization sessions walk through usage trends, backlog priorities, and roadmap adjustments.

Shared tooling

Ticketing, alerting, and dashboards live in shared portals so you have the same visibility we do.

Change management

Structured comms plans, stakeholder briefings, and release notes keep leadership and operators aligned.

Onboarding timeline

  1. Kickoff workshop to align goals, success metrics, and rollout teams.
  2. Hands-on configuration sessions covering infrastructure, models, and integrations.
  3. Role-based enablement training with live exercises and certification checklists.
  4. Launch support window with office hours and rapid iteration on feedback.

You receive playbooks, recorded sessions, and quick-reference guides so future hires can onboard with minimal friction.

Support channels

  • Dedicated Slack or Teams channel with direct engineer access.
  • Ticket queue integrated with Jira, Linear, or your ITSM platform.
  • Emergency hotline for severity one incidents when minutes matter.

Prefer a different workflow? We adapt to email, SMS, or PagerDuty based on your escalation policies.

Continuous improvement

Usage analytics

Dashboards highlight adoption, satisfaction, and agent performance so we can prioritize the right enhancements.

Prompt and policy tuning

Monthly review cycles refine prompts, guardrails, and automations based on real user conversations.

Cost governance

Spending reports and forecasting models keep GPU, storage, and data transfer costs predictable.

Innovation backlog

Joint roadmap planning sessions capture new features, integrations, and experiments to tackle next.

Meet the team behind your success plan

We introduce the engineers, analysts, and program leads supporting your account so you know exactly who to call.

Start your onboarding conversation

Common questions

Do you cover nights and weekends?

Yes. Our monitoring and on-call rotations run 24/7 with the agreed SLA windows.

Can we include our partners?

We will onboard MSPs, franchise operators, or vendors under your guidance with tailored permissions.

What happens after the first year?

We renew support scopes annually, adjusting coverage as usage expands across teams and regions.