Support

Find the right channel for an existing engagement or an open-source tool.

Existing customers

Use the support contact and escalation path in your agreement or operating handoff. Coverage, response times, and ongoing work depend on that agreement.

If you cannot find the right contact, email Jeremy with the project name and a short description. Do not send passwords, API keys, private customer data, or sensitive logs.

Open-source tools and plugins

Check the project's README and support instructions. Use its public issue tracker for reproducible bugs that are safe to share. Follow SECURITY.md for sensitive reports when the repository provides it.

New work

A new build or a change outside an existing agreement starts with a request and a scope review.